Refund policy

Return & Refund Policy

Last Updated: June 27, 2026

At Driven Threads, every item is made specifically for you after your order is placed. Because our products are custom printed on demand, we are unable to accept returns or exchanges for reasons such as ordering the wrong size, changing your mind, or selecting the wrong color.

Please review the information below before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, we'll make it right at no additional cost.

Please contact us within 30 days of delivery and include:

  • Your order number

  • A brief description of the issue

  • Clear photos showing the problem

Once we review your claim, we will either:

  • Send a replacement item, or

  • Issue a full refund, at our discretion.

Size & Fit

Please review our sizing charts carefully before placing your order.

Because each item is printed specifically for you, we cannot offer refunds or exchanges due to:

  • Ordering the wrong size

  • Preferring a different fit

  • Color preference

  • Change of mind

If you are unsure between sizes, we generally recommend sizing up.

Cancellations & Order Changes

Orders begin processing shortly after they are placed.

If you need to cancel or modify an order, contact us as soon as possible. While we'll do our best to accommodate your request, we cannot guarantee changes once production has begun.

Lost Packages

If your package appears to be lost in transit, please contact us.

We will work with the shipping carrier to investigate the shipment and determine the appropriate resolution.

Please note that we are not responsible for delays caused by shipping carriers, weather, customs, or other circumstances outside our control.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If an incorrect address is entered and the order has already entered production or shipped, we may be unable to replace or refund the order.

Refunds

Approved refunds will be issued to your original payment method.

Depending on your financial institution, refunds may take 5–10 business days to appear on your statement after processing.

Shipping charges are non-refundable unless the return is the result of our error or a defective product.

How to Contact Us

If you experience any issues with your order, please message us through the CONTACT US page or email us at: info@driventhreads.com

Please include:

  • Your order number

  • Your full name

  • Photos (if applicable)

  • A description of the issue

We typically respond within 1–2 business days.

Our Commitment

Driven Threads exists to build a community of people committed to growth, discipline, and perseverance. If something isn't right with your order, we'll work quickly and fairly to make it right.